2025… and beyond

21 NOVEMBER
2024

Online Briefing

10:45am - 3:45pm, 21 November 2024

Support at Home (SaH) program implementation is finally happening mid 2025. We are bringing together Home Care’s leaders with the policy and practice experts to assist us understand and plan for the challenges.

The way aged care in the home is funded in Australia is about to change significantly.
We know that the new program arrangements will squeeze providers financially and in every aspect of operations. This Essential Briefing focus is on practical and independent insights into how organisations need to respond in policy, pricing and practice.

The Briefing will assist organisations to be informed about the changes and get their houses in order before the big challenges hit.

From back of house detail to front of house productivity, the Briefing covers:

‣ The organisational level impact of the changes in Federal policy 

‣ Which HCP providers are currently succeeding and likely to continue - where and why?

‣ Aligning processes and reducing administrative overhead

‣ Business models that fit SaH to support sustainable, scalable success

‣ Technology and data solutions to streamline operations and boost efficiency

‣ Workforce effectiveness: improving frontline productivity 

‣ Effective and affordable SaH compliance approaches

‣ Payroll compliance: avoiding underpayments and wage theft

‣ Maximize revenue: the efficient use of SaH funding, optimising service offerings, reducing unspent funds

‣ Leading successful change

The Essential Briefing on how to ensure your organisation is informed, efficient and ready for Support at Home.

Sector Knowledge

Independent practical advice and information about the changes ahead

Business Viability

Get ahead of the change curve with the right systems and processes

Technology ROI

Proven tools and techniques to enhance program revenue and reduce costs

Business Models

Which organisational structures and processes will work best and why?

Reduce Complexity

Approaches that cut compliance double handling to get better outcomes.

Efficiency & Effectiveness

Smart uses of technology and data capture to improve operations at all levels

Whether you are a large provider, small or medium sized organisation or just thinking about entering the market, the program is for all leaders.

Who should attend?

  • CEO’s and Exec team members

  • Board members

  • Managers at all levels

  • Team Leaders and Coordinators

Sessions

Presentation

Paul Sadler
Paul Sadler Consultancy

The Big Picture
The changes ahead with Support at Home, the Aged Care Act and new compliance requirements. 

Presentation

Lauren Ffrost
KPMG

Data Details: Setting the Scene
What's the data telling us? Gov report tells us there is a big discrepancy with those succeeding and those who are not. Understanding who's succeeding - where and why?

Panel

Roland Naufal
Invox
David Sinclair
StewartBrown
Lynsey McDonnell
Avivo

Size & Structure: Agility vs Scale
Do we have to grow to succeed? Specialise or diversify? Self managed teams, a fantasy?

Technology’s Promise: ROI
Everything transactional should be automated - but how? AI, ERP Vs modular, automating finance, payroll, scheduling, claiming. 

Interview

Matt Hart & Matthew Cagney
Invox & Shiftcare

Lunch Break

Panel

Roland Naufal
Invox
Anna Millicer
Get Smart Aged Care Consultancy
Lesley Nankivell
Baldwin Living Homeserve

Care Management
Unpacking the requirements for Care Managers compliance, pricing and consumer focused services.

Panel

Matt Hart
Invox
Frances O’Reilly
Annecto
Corey Jackson
KPI Insight

Data Driven Decisions
Learn how one organisation’s dashboard investment paid for itself several times over.

Interview

Anna Millicer
Get Smart Aged Care Consultancy

Lexie Dennis
Hazel Home Care

Affordable and Effective Quality Systems
Investing in efficient organisational quality systems. 

Presentation

Siobhain Simpson
Stewart Brown

Payroll Payoffs
Payroll compliance, how you can future proof your organisation from underpayments and avoid wage theft.

Presentation

David Sinclair
Stewart Brown

Maximising Revenue
Optimising SaH service offerings, reducing unspent funds and enhancing package utilitisation.

Presentation

Roland Naufal
Invox
Carmel Court
Carmel Court Advisory
Anna Millicer
Get Smart Aged Care

Leading Success at Home
A framework for success during a period of change.

Program Close

We will continue to build the Invox reputation for delivering practical expertise without the bureaucratic mumbo jumbo. 

Check out our special ticket deals to assist you to bring all the people that need to know - 5 for the price of 3 and 3 for the price of 2.

In partnership with

Interested in sponsoring this event? We have branding opportunities available. Get in touch.

Meet our speakers

Paul, Anna and Roland have chosen speakers with something important to say on what matters most to you. Presenters who know practice, not just politics. Everything you need in a short, sharp and informative format.

Roland Naufal

Roland has built (and at times threatened) his career by being outspoken about things that matter. He has over three decades of experience – from aged care CEO and Age Friendly Cities expert to the founder of DSC, Australia’s best known NDIS educators. This led him to ask the question: if radical honesty worked for Australia’s disability sector, then why not aged care, too? And here we are, folks.

Paul Sadler

Few people have as much experience in the aged care sector as Paul. 37 years, to be exact. He’s been a national and state CEO of aged care industry associations, CEO of a major aged care provider, and influencer of ageing policy, disability and community care programs for both national and state governments. He actually enjoys staying on top of the detail and is always ready to share his wisdom and insights (which comes in kind of handy).

David Sinclair

David is a Partner at StewartBrown and specialises in providing professional services and advice to the aged care, disability and community services sectors, with a strong focus with not-for-profit providers. David heads the internal audit division and is also actively involved in our consulting and benchmark divisions. David has over 40 years’ experience in professional practice with a background in audit (internal and external), insolvency and a wide range of consulting assignments to a variety of industries.

Anna Millicer

Anna has spent the last 30 years in just about every area of the home care sector. With a foot firmly in both camps, she is great at aligning consumer and provider needs (no easy feat). Her relatable style for turning complex topics into consumer-friendly content have contributed to the success of her award-winning Home Care HQ newsletter.

Frances O’Reilly

Frances has spent the last 3 years at Annecto working closely with Corey from KPI Insights on developing a dashboard to help oversee long term organisational sustainability. With expertise in strategy, business performance and governance she is a big fan of what a Dashboard can deliver if it’s configured correctly. She is also the right Home Care sector leader in the right place at the right time to be hearing from in this area.

Siobhain Simpson

Siobhain is a Partner at StewartBrown and genuinely passionate (everyone claims that, but she really is) about her work with numbers and non-profits. It’s not hard to get her wound up about what needs to change from improving data collection to better financial systems. She has built a reputation for straight talk and challenging what we need to change.

Corey Jackson

Corey has over 20 years of healthcare technology-related experience.  He tells us Microsoft Power BI can deliver a cohesive story about business performance with insights into setting the context, revealing hidden opportunities or risks with data mining, adding depth and credibility to insights with statistics and collecting, storing, and processing data efficiently and securely

Mathew Cagney

Mat knows his software and he knows Home Care. He is the Shiftcare CEO which has over 4,000 providers on its rostering, invoicing and care management platform. He has been a long term technology insider as a leader in both start-ups and ASX top 100 listed companies. Mat will offer his keen insights into the differences between reality and rhetoric in the software sales promises we keep hearing.

Lexie Dennis

Lexie Dennis is the General Manager of Western Home Care operating Coastal Home Care, Hazel Home Care and Dulcie Self Managed.  Lexie is an aged care executive with over 20 years experience in Residential Aged Care and Home Care sectors.  As a Registered Nurse, Lexie is focussed on exceptional clinical and wellbeing outcomes for older Australians through innovative business and care models.

Lynsey McDonnell

Lynsey is a Chartered Accountant with over twenty years’ strategic and operational leadership experience across community services, health, media, professional and financial services. She combines financial and commercial expertise with pragmatism and heart. With a belief in transparency and collaboration, she's hopeful that the sector is getting better at working together to achieve positive systemic change.

Lesley Nankivell

With nearly two decades of experience in the homecare sector, Lesley has a deep understanding of the industry across a wide range of settings. Her career spans nonprofit, for-profit, startups, and large enterprises, providing her with a comprehensive perspective on the diverse challenges and opportunities within the field. Lesley's hands-on experience as a care partner complements her leadership roles, and her passion lies in supporting team through transitions and ensuring the sustainability of the sector.

Matt Hart

Matt is the Business Manager at Invox and has spent the last 13 years in leadership positions in community services. He has a whole bunch of experience as a Finance, Planning & Analysis (FP&A) Manager assisting business leaders on what to do next to better their bottom line. He’s the guy who pulls apart those unreadable government reports to deliver meaningful insights.

Lauren Ffrost

Lauren is an Associate Director in KPMG’s National Health, Ageing and Human Services team focused on transformation, strategic policy and operational strategy in aged care. Prior to joining KPMG in 2021, Lauren worked in the aged care sector across residential aged care, home care and retirement living, with specialisation in operational leadership, strategy and service development.

Have questions?
We’ve got answers.

  • Exact running times TBC as we confirm the agenda. Estimated run time is:

    Thursday 21st November, 10:45am - 3:45pm AEST

  • Easy. Choose the group price to purchase either 2 x ticket (and recieve a 3rd free) or purchase the buy 3, get 2 free package.

    If you’d like to purchase more than 5 tickets, email us at admin@invox.com.au and we’ll sort it out.

  • Yes! When you check out, select the invoice option as your payment method and we will email you an invoice for payment.

    Payment terms are 14 days from invoice date.

  • Yes! For 30 days following the event, recordings of the briefing will be accessible exclusively to attendees.

    Please be advised that some sessions or interviews may not be included due to individual speaker requests.

  • Yes! We’ll keep updating this page as more speakers are released!

  • We will send the Zoom links to participants early November, or as they join thereafter.

  • You can cancel your registration for a full refund up until Tuesday 28 October 2024. No refunds will be made after 28 October 2024, however you can transfer your registration to another person at any time.