National Support at Home Conference 2025


April 29 & 30 | In-person & Online

We’ve built a Conference on provider priorities for Support at Home and all the new compliance in the ‘Strengthened Standards’.  No fluff - just the stuff you need to know.

REGISTER TO ATTEND

Explore the National Support at Home Conference 2025

Save on conference registration with a group booking! Bring your team: 5 tickets for the price of 3, or 3 for the price of 2.

The Conference is squarely focused on unpacking the changes and challenges ahead with both Support at Home and the new Strengthened Standards.

Conference Themes -

The Big Six Provider Challenges

Financials & Viability

New pricing and old systems will create major challenges. It's all about Revenue vs Costs. Our experts will detail the new arrangements and provide insights into how you need to reposition your organisation’s financial approach.

Compliance & Quality

It’s not only Support at Home - significant changes to compliance are also coming real soon. From big new clinical requirements to rights and safeguards, we’ll highlight the things you need to know and what you need to do about it.

Workforce & Structure

The right workforce structure is essential. Have you got the right people for the right roles in SaH? The session will focus on bridging the gap between where you are now and where you need to be. Spoiler- it’s a combination of restructure, recruitment, retention and retraining.

Leadership & Governance

Managing strategy, risks and priorities is the job of the people at the top.  Our experts will focus on the areas that you need to pay most attention to while highlighting the big picture challenges and opportunities.

Systems & Software

It’s going to be mission critical to align your business processes with new reporting requirements and your technology. With so little wiggle room on margins you will need fit for purpose systems and software that deliver Support at Home services effectively. Data capture and utilisation are the secrets of success.

Participants
& Communication

So much change on so many fronts in the participants space, including the new name - from ‘clients’ to ‘participants’. We will work through the organisational implications of the ‘rights based’ approach, the many communication complexities in new pricing and consumer fees. 

Interested in sponsoring this event?

Principal Sponsor

Meet our speakers

  • Dr. Ricki Smith

    CEO, Access Care Network Australia

    Brilliant on assessment & pathways

  • Glenn Payne

    Managing Partner, THREEDIGITAL

    Guru level on digital transformation

  • Jason Howie

    Partner, Pride Aged Living

    Maestro of operations and finance

  • Kathy Eagar

    Adjunct Professor - UNSW

    Outspoken and big time knowledgeable

  • Clare Cameron

    Principal Consultant, Cameron Strategic

    Competent, capable & clever on all things clinical

  • Kate Fulton

    CEO, Avivo

    Talented, progressive provider boss

  • Lorraine Poulos

    Managing Director, LPA

    Knows so much you need to know

  • Tash Edwards

    Director, Enkindle

    SaH and client experience expert

  • Kate Pascale

    Kate Pascale & Associates

    Crackerjack with challenges, sensational with solutions

  • Adrian Morgan

    General Manager, Flexi Care

    Insider expert on provider issues

With more great speakers in the pipeline…

Your conference hosts

  • Anna Millicer

    Homecare HQ

    Wizard on frontline & compliance

  • Jodi Livesley

    Wesley Mission

    Genius on the 'people' bit

  • Paul Sadler

    Paul Sadler Consultancy

    Master of the big picture detail

  • Roland Naufal

    Invox

    Asks the questions you want answered

Join the conversation, in person or online.

Marvel Stadium, Melbourne

Marvel Stadium is right on the edge of the CBD, 20 minutes from the airport and a lovely place to network with home care colleagues. Views over Docklands and the oval let you know you are somewhere special. 

Online

We’ve got a very accessible online option for people who cannot make it to Melbourne. Our team knows how to create a really engaging and interactive online experience where we know you will feel a real part of all the action.

Who should attend?

People that will benefit:

  • Board & Committee members

  • CEOs and Executive Leaders

  • Managers and Service Leaders

  • Quality and Compliance staff

  • Care Managers and Team Leaders

  • Policy Makers and Academics

Interested in sponsoring this event?

Principal Sponsor

Tickets

This conference will not feature:

  • Moral highground speeches on what you ‘should’ be doing

  • Sponsor’s sales pitches masquerading as presentations

  • Residential care development plans

  • Powerpoint Annual Reports

  • Speakers who don’t know or care about home care

Think of the time you’ll save and we can finish early on Day 2!

Have questions?
We’ve got answers.

  • Exact running times TBC as we confirm the agenda. Estimated run time is:

    Tuesday 29/04 - 9:00am - 5:00pm AEST

    Wednesday 30/04 - 9:00am - 2:30pm AEST

  • Easy. Choose the group price to purchase 3 x tickets for the price of 2. Either online or face to face (the discount is already applied to these prices).

    If you’d like to purchase more than 5 tickets, email us at admin@invox.com.au and we’ll sort it out.

  • Yes! When you check out, select the invoice option as your payment method and we will email you an invoice for payment.

  • Yes! For 30 days following the event, recordings of the conference will be accessible exclusively to attendees. Please be advised that some sessions or interviews may not be included due to individual speaker requests.

  • Yes! we’ll keep updating this page as more speakers are released!

  • Not a formal dinner, however there will be Cocktails & Canapés available on the Tuesday evening.

    Please ensure you purchase a networking ticket at the checkout, if you’d like to attend.

  • We will send the Zoom links to online participants mid-April or as they join thereafter.

  • You can cancel your registration for a full refund up until 14 days prior to the event. No refunds will be made after this point, however you can transfer your registration to another person at any time.

  • We will progressively release session information as the finer details are confirmed. Please keep checking this event page in the lead up to the event.

  • Absolutely! You will be served Morning Tea, Lunch and Afternoon Tea on site at the Marvel on the Tuesday during the conference programme breaks.

    We are planning a big brunch on the Wednesday to accommodate the slightly earlier finish.

  • By Private Vehicle

    • Enter the Marvel Stadium car park via Bourke Street - Car Park Entry A (left ramp)

    • Park to the left of the venue and follow the signs to Gate 9

    • Take the lift to Level 1 and follow the signs on to the arena

    By Taxi

    • Direct the taxi to stop on the Harbour Esplanade side of the venue

    • Proceed up the steps next to AFL House turn to your right, proceeding to Gate 9 and follow the

    signs on to the arena

    By Tram

    • The Latrobe Street, Bourke Street and City Circle trams can be utilised to get to Marvel Stadium. Please refer to the map once you alight the tram to ascertain the direction you need to travel to and around the venue to get to Gate 9

    By Train

    • Cross the Bourke Street Pedestrian Bridge from Southern Cross Station until you reach Gate 2. Turn to your left, walk to Gate 9 and follow the signs on to the arena