About Us
Ageing is something we all have in common. So why don’t we do it well?
Ok, story time.
Back in the early noughties, one of our founders was high up in the residential aged care industry.
At the time, he put forward final plans for a new nursing home and a straight-talking voice turned back to him and said, “looks fancy, but is that the way you’d want to live when you grow older?”
Without the need for thought, his answer was no.
The question and his own answer rattled him deeply. It planted the seed for where Invox is today – giving Home Care & CHSP providers the assistance they need to support older people to live meaningful lives, at home, for as long as possible.
When we launched in 2023, we were done waiting around for the government to respond to the aged care royal commission recommendations and shift the focus towards home based care. We wanted to start to make the shift easier, right now.
And to make this shift, we realised we needed to support those in the thick of it. The home care providers dealing with constant change, complexity, and all that compliance. Not to mention the overwhelming bureaucratic BS and self-serving advertorials masquerading as information.
Enter, a new voice, delivered by old hands – Roland Naufal, Paul Sadler and Anna Millicer.
A trusted voice.
An honest voice.
An expert voice.
But most of all, a human voice that cuts through the crap, is on your side, and delivers the important stuff you need to know.
This is your go-to place for news, briefings, training, resources and new National Conferences just for the home care sector. Just the information you need, in the format you want.
That’s Invox.
TEAM INVOX
Our team of straight-talking humans
Roland Naufal
Roland has built (and at times threatened) his career by being outspoken about things that matter. He has over three decades of experience – from aged care CEO and Age Friendly Cities expert to the founder of DSC, Australia’s best known NDIS educators. This led him to ask the question: if radical honesty worked for Australia’s disability sector, then why not aged care, too? And here we are, folks.
Paul Sadler
Few people have as much experience in the aged care sector as Paul. 37 years, to be exact. He’s been a national and state CEO of aged care industry associations, CEO of a major aged care provider, and influencer of ageing policy, disability and community care programs for both national and state governments. He actually enjoys staying on top of the detail and is always ready to share his wisdom and insights (which comes in kind of handy).
Matt Hart
Every business needs a spreadsheet enthusiast. Around here, that’s Matt. He’s spent 13 years working in the community service sector, has a post grad qualification in finance, and has a whole bunch of experience as a business manager. He’s the guy who pulls all the pieces together and keeps us all in line (thank you, Matt).
Anna Millicer
Anna has spent the last 30 years in just about every area of the home care sector. With a foot firmly in both camps, she is great at aligning consumer and provider needs (no easy feat). Her relatable style for turning complex topics into consumer-friendly content have contributed to the success of her award-winning Home Care HQ newsletter.
Colette Hart
Dynamic. That’s the first word we’d use to describe Colette. And with a combination of time spent working in government, not-for-profit, private and community sectors, it’s true. It’s also a testament to Colette’s unwavering ability to just get people - which ties in with her passion for thorough evaluation leading to positive community outcomes. Catch her overseeing the smooth running of Invox programming, and planning big for the future.
Liv Stagg
Liv keeps things running smoothly in the Invox machine, whether it's providing conference support, market design, or creating content. She achieves this with a healthy dose of quick wit, savvy ideas and formatting-prowess.